Per the notice below, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) has issued the Webcast of its program on listening to patients.

Now Posted: May 8 Webcast — Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data

This Webcast from the Consumer Assessment of Healthcare Providers and Systems (CAHPS^®) program discussed how patient experience professionals use multiple feedback methods to fully capture the patient voice.  Speakers described how additional feedback methods complement CAHPS data, and how this integration of data sources informs their efforts to identify improvement areas and potential solutions.  Select to access the recording of the webcast and download related materials.  For questions, contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.