Per the notice below, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) has issued a presentation on how patient narratives can be used to support a patient experience strategy.

Now Posted: Dec. 10 Webcast Recording and Slides on How Patient Narratives Can Support Your Patient Experience Strategy

This free Webcast from the Consumer Assessment of Healthcare Providers and Systems (CAHPS^®) program featured a moderated discussion with CAHPS team members who shared their research insights and described how patient narratives can be used to identify and address improvement opportunities.  Select to access the recording of the webcast and download related materials.  For questions, please contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.