Per the notice below, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) has issued the results from its Home and Community-Based Services Survey.

Now Available: 2025 Consumer Assessment of Healthcare Providers and Systems Home and Community-Based Services Survey Database Results

Results from AHRQ’s 2025 Consumer Assessment of Healthcare Providers and Systems (CAHPS^®) Home and Community-Based Services (HCBS) Survey Database are now available.  The Survey asks adult Medicaid beneficiaries about their recent experiences with their long-term services and support from State HCBS programs.  The 2025 HCBS CAHPS Survey Database includes 10,686 survey responses voluntarily submitted by State Medicaid agencies and managed care plans from 32 HCBS programs.  Program types include older adults, physical disability, acquired brain injury, intellectual and developmental disability, mental health and substance use disorder programs, and programs that serve multiple populations.  Key findings include:

• Highest-scoring measure: Physical Safety
• Lowest-scoring measure: Staff were not available to help with dressing, showering, or bathing
• Highest-overall rating: Rating of Personal Assistance and Behavioral Health Staff 

Select to access the results via the Chartbook, Infographic, or Research Datasets.  For more information, please e-mail the HCBS CAHPS Database or call the helpline at 1-855-580-4657.